Cancellation policy

Return & Refund Policy

Weaksauce Philly

Last Updated: November 2025

Our Commitment

At Weaksauce, we stand behind the quality of our handcrafted sauces. We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to make it right.

Return Window

You may request a return or refund within 30 days of receiving your order.

Eligible Returns

Unopened Products

  • Full refund or exchange available
  • Products must be in original, unopened condition
  • Original packaging not required, but preferred

Opened Products

We understand you may need to try our products to know if you like them. Returns on opened products are accepted in the following cases:

  • Quality issues (off taste, texture, or appearance)
  • Damaged or defective products
  • Incorrect item received
  • Any other reasonable concern

How to Initiate a Return

  1. Contact Us within 30 days of receiving your order
    • Email: [your email address]
    • Include your order number and reason for return
  2. We'll Respond within 2 business days with return instructions
  3. Return the Product (if requested)
    • We'll provide a return address
    • We cover return shipping for defective or incorrect items
    • Customer covers return shipping for change-of-mind returns

Refund Method

  • Original Payment Method: Full refund processed within 5-7 business days after we receive the return
  • Store Credit: Available as an alternative option (15% bonus credit offered)
  • Exchange: We're happy to send you a different flavor or product

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

  • Products past 30 days from delivery date
  • Products not purchased directly from weaksaucephilly.com

However, if you have a quality concern with any product regardless of purchase date, please contact us. We'll work with you to find a reasonable solution.

Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us immediately with photos
  • We'll send a replacement at no charge or issue a full refund
  • No need to return the damaged product

Our "Within Reason" Promise

We believe in treating our customers fairly. If you have a concern that falls outside these guidelines, please reach out. We'll do our best to find a reasonable solution that works for everyone.

Questions?

Contact us at support@weaksaucephilly.com

We typically respond within 1-2 business days.

This policy applies to orders placed through weaksaucephilly.com. For wholesale or retail store purchases, please contact the store where you made your purchase.